We’re making the transfer as smooth as possible.
- Most of your account details will automatically transfer to Voya.
- Review the frequently asked questions for more information.
- Ensure your contact information is accurate so that you receive important information and have a more streamlined account registration experience at Voya.
The transfer of your account to Voya will happen automatically. Your existing balance will remain invested in the funds you have selected so you’ll experience no time out of the market. If you’re currently contributing to your account, contributions will continue to be deducted automatically from your paycheck and invested in your account according to your investment elections.
Please be aware of the key dates below.
| Date | Activity |
|---|---|
| October 10, 2025 | The transfer to the Voya experience begins. At 4:00 p.m. EST on Friday, October 10, the transfer to the Voya experience will begin. At this time, you’ll still be able to access your account at OneAmerica to see your plan information and complete other view-only activities; however, certain transaction-related screens may not be available, and you will not be able to submit any new transactions until the transfer is complete. |
| October 13, 2025 | Your plan is live at Voya. Beginning Monday, October 13 at 9 a.m. EST, you’ll be able to register your account at Voya. Once registration is complete, you’ll be able to access your account, complete transactions and begin using Voya’s tools and resources. |
| January 2026* | Final plan account statement from OneAmerica OneAmerica will send you a final account statement. This statement will reflect account information from October 1, 2025 through October 12, 2025. |
| January 2026* | First plan account statement from Voya Voya will send an account statement which will reflect information from October 13, 2025 through December 31, 2025.
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*If your plan provides statements on a non-calendar quarter basis, you will still receive a final statement from OneAmerica and a statement from Voya in the period following the transfer to the Voya experience. However, the dates listed above may vary based on your Plan’s statement frequency.
Register your account at Voya.
For security purposes, the credentials you used at OneAmerica will not transfer to Voya. Once your plan is live on the Voya experience, you will need to register your account at Voya. You’ll be able to register your account at VoyaRetirementPlans.com
- If your contact information at OneAmerica includes your email address or phone number, you’ll be able to immediately register your account at VoyaRetirementPlans.com.
- If an email or phone number is not on file, follow the prompts to continue with an alternate registration process. Note that you may need to request a Personal Identification Number (PIN) be mailed to your address on file. Once you receive a PIN, you’ll be able to complete the registration process.
- Review your OneAmerica account to be sure your contact information is up to date.
- Currently have an account at Voya?
- You’ll still need to go through the registration process outlined above. As part of the process, we’ll link your accounts automatically for one comprehensive view.
If you need help registering your account at Voya once your plan move is complete, we’ve created a tutorial to assist. View it here.
Own your future by using all of Voya's digital educational tools and resources to help gain better money habits.
Learn More
We’re here for you. If you have questions regarding your OneAmerica account or the transfer to the Voya experience, you can reach the OneAmerica Customer Engagement Center through October 12, 2025 at 800-858-3829. Representatives are available Monday through Friday from 8 a.m. – 9 p.m. ET.