Personalized support for your time away from work
When you need to miss work for an extended period of time due to a life event, Voya Leave Management can help support you throughout your leave of absence options. We'll assist you with job protected leaves and any Voya-offered wage replacement benefits you may be eligible for. Below, we've outlined the process of navigating through your life event and what to expect when you request a leave of absence.
How it works
- Tell us about your absence: After notifying your employer, contact us by phone at 1-833-973-1670 Monday - Friday 7 a.m. - 9 p.m. EST or online at mybenefitshub.voya.com to begin your leave or disability claim. You'll be guided through the claim process and provide details of your absence. The process is simple and takes about ten minutes.
- Review options: After you've started your claim with us, you'll then be connected with your dedicated Claim Specialist. Within 2 business days of the claim intake, your Claim Specialist will call to follow up and review all job-protected leaves and wage replacement claims you may be eligible for, as well as provide next steps in the process.
- Claim decision: Your Claim Specialist will continue to gather more information so your claim can be fully evaluated. Once a claims decision is made, your Claim Specialist will contact you within 3 business days to explain next steps. Under many leave laws, you are required to make a reasonable effort to schedule your leave in a way that will not disrupt your employer's operations.
- Check in: If your leave is approved and you're away from work, your Claim Specialist will contact you approximately one week before your anticipated return to work date. Your Claim Specialist will verify your return date has not changed. If documentation is needed to return to work, for example a fitness-for-duty certification, your Claim Specialist will also notify you to streamline your experience.
If you have questions about the claims process, types of leaves available, please contact us at 1-833-973-1670 Monday - Friday 7 a.m. - 9 p.m. EST or online at
mybenefitshub.voya.com.