Get personalized help to guide you through your time away from work

During your leave of absence, a Voya Leave Management Case Specialist will be in touch to help you understand your leave and answer any questions you may have along the way.

What is the Family Medical Leave Act (FMLA)?

The Family and Medical Leave Act (FMLA) is a US law that allows eligible employees to take up to 12 weeks of unpaid leave per year for certain family and medical reasons.   

As an eligible employee you may be entitled to:

• Up to 12 work weeks of leave in a 12-month period for:
  • The birth of a child and to care for the newborn child within one year of birth.
  • The placement of a child for adoption or foster care and to care for the newly placed child within one year of placement.
  • To care for the employee’s spouse, child or parent who has a serious health condition.
  • A serious health condition, such as a disability, that makes the employee unable to perform the essential functions of his or her job.
  • Any qualifying event/emergency that happens and the employee’s spouse, son, daughter or parent is a covered military member and on “covered active duty”.
• Twenty-six work weeks of leave during a single 12-month period to care for a covered service member with a serious injury or illness if the eligible employee is the service member’s spouse, son, daughter, parent or next of kin (military caregiver leave).

Who is eligible?

FMLA eligibility* requires an the employee to:

• Have worked for the employer for 12 months and worked 1,250 hours during the 12 months prior to the start of leave; and
• Work at a location where the employer has 50 or more employees within 75 miles.

*These are the minimum federal requirements for employers. Many states offer additional leave protection options which are taken into account when you request a leave a leave of absence.

Service Highlights

Our team is committed to offering exceptional service that can help you experience a little less stress during what may already be a difficult time. They will help you set up your leaves of absence and make sure you understand your leave options under the law and within your benefit plan.

High-touch customer service offers:

• Case Specialists who focus on personalized customer service – they will call you within two business days of the receipt of claim notification to share their contact information and explain next steps.
• Less forms for you to fill out due to our outreach to healthcare providers through phone conversations.
• Proactive communication that keeps you informed.

Streamlined claims management offers:

• An assigned specialist for each leave of absence filed. 
• Email, portal and/or phone communication with guided questions.
• Tracking of remaining leave time.

Innovative technology:

• A 24-hour online portal that is accessible by most mobile devices and provides real-time claim status.
• The ability to send your Case Specialist a note and download or upload forms.

What should I expect when I file a leave of absence claim with Voya Leave Management?

During the initial call to report your leave, the intake specialist will explain the applicable leave types based on your employer, federal and state applicable entitlements (and if applicable your short term disability coverage) and answer any questions you may have.