We’ve got some exciting news about your retirement plan

Your plan will transfer from the OneAmerica Financial® experience to the Voya® experience in May 2026.

We’re excited to work with your plan to bring you an enhanced retirement preparation experience. While there won’t be much you have to do, we’ve created this site to keep you informed every step of the way.

We’re making the transfer as smooth as possible.

  • Most of your account details will automatically transfer to Voya.
  • Review the frequently asked questions for more information.
  • Ensure your contact information is accurate so that you receive important information and have a more streamlined account registration experience at Voya.


Key dates

The transfer of your account to Voya will happen automatically. Your existing balance will remain invested in the funds you have selected so you’ll experience no time out of the market. If you’re currently contributing to your account, contributions will continue to be deducted automatically from your paycheck and invested in your account according to your investment elections.

Please be aware of the key dates below.

Date Activity
May 15, 2026 The transfer to the Voya experience begins.
At 4:00 p.m. ET on Friday, May 15, the transfer to the Voya experience will begin.
  • If your plan number begins with a number: You’ll still be able to access your account at OneAmerica to see your plan information and complete other view-only activities; however, certain transaction-related screens may not be available, and you will not be able to submit any new transactions. Account access through the OneAmerica mobile app will no longer be available.
  • If your plan number begins with a letter: Access to your OneAmerica account through the website and mobile app will no longer be available.
May 18, 2026 Your plan is live at Voya.
Beginning Monday, May 18 at 9 a.m. ET, you’ll be able to register your account at Voya. Once registration is complete, you’ll be able to access your account, complete transactions and begin using Voya’s tools and resources.

The Voya experience offers web, mobile app and contact center support for all plans. If you did not previously have this access at OneAmerica, we’re excited to provide you these additional account access options.
Late May – Early June 2026* Final plan account statement from OneAmerica
If your plan number begins with a letter, OneAmerica will send you a final account statement. This statement will reflect account information from April 1, 2026 through May 15, 2026.
June 2026* Final plan account statement from OneAmerica
If your plan number begins with a number, OneAmerica will send you a final account statement. This statement will reflect account information from April 1, 2026 through May 17, 2026.
July 2026* First plan account statement from Voya
If your plan number begins with a letter, Voya will send an account statement which will reflect information from May 16, 2026 through June 30, 2026. If your plan number begins with a number, Voya will send an account statement which will reflect information from May 18, 2026 through June 30, 2026.
  • If you are an active participant (except those in non-ERISA 403(b) Plans) with an email address on file, you’ll receive a statement via eDelivery, unless you opt out of this delivery method.
  • If you are an active participant in non-ERISA 403(b) plan with an email address on file, you’ll receive a statement via the same method you elected at OneAmerica, unless you elect otherwise.
  • If you are a terminated employee, retiree, or active employee with no email on file, you’ll be provided a printed statement mailed to your address on file, unless you elect otherwise.
ESOP Participants
In 2026, Voya will provide your annual account statement according to the same schedule previously followed at OneAmerica.

*If your plan provides statements on a non-calendar quarter basis, you will still receive a final statement from OneAmerica and a statement from Voya in the period following the transfer to the Voya experience. However, the dates listed above may vary based on your Plan’s statement frequency.



Important information

Register your account at Voya.

For security purposes, the credentials you used at OneAmerica will not transfer to Voya. Once your plan is live on the Voya experience, you will need to register your account at Voya. You’ll be able to register your account at VoyaRetirementPlans.com

  • If your contact information at OneAmerica includes your email address or phone number, you’ll be able to immediately register your account at VoyaRetirementPlans.com.
  • If an email or phone number is not on file, follow the prompts to continue with an alternate registration process. Note that you may need to request a Personal Identification Number (PIN) be mailed to your address on file. Once you receive a PIN, you’ll be able to complete the registration process. Do not select ‘I have a PIN’, unless you have the PIN Voya mailed to you.
  • Review your OneAmerica account to be sure your contact information is up to date.
  • Currently have an account at Voya?
    • If you’ve already registered for online access to that account, you can bypass the registration process and use your existing Voya username and password to access all your accounts. We’ll link your accounts automatically to give you one comprehensive view.
    • Or if you aren’t sure, you can still go through the registration process outlined above. If we find that you have already registered for online access, we will remind you of your username so you can maintain one set of credentials.

If you need help registering your account at Voya, we’ve created a tutorial to assist. View it here.

Be tech savvy.

Own your future by using all of Voya's digital educational tools and resources to help gain better money habits.

Learn More

We’re here for you. If you have questions regarding your OneAmerica account or the transfer to the Voya experience, you can reach the OneAmerica Customer Engagement Center through May 15, 2026. Representatives are available Monday through Friday from 8 a.m. – 9 p.m. ET.

  • If your plan number begins with a number: Representatives can be reached at 800-858-3829.
  • If your plan number begins with a letter: Representatives can be reached at 800-249-6269.