Commuter Benefits are employer-sponsored accounts that allow you to contribute and use pre-tax dollars to pay for eligible commuter expenses incurred while you're participating in the plan.
What types of expenses can I use my Commuter Benefits for?Additional details
What are the current IRS contribution limits for Commuter Benefits?
View the annual IRS Contribution Limits.
How can I use my Commuter Benefits funds?
You will receive a debit card for Commuter Benefits use.
For parking and vanpool expenses, you can pay out-of-pocket and request reimbursement for your expenses on the Customer Portal or mobile app. Reimbursement can be issued via direct deposit to your bank account or by check. Per IRS regulations, mass transit expenses are not eligible for reimbursement when an eligible method such as the benefit debit card is available.
I reside in a city with Smart Commute. Does Voya support the Smart Commute program?
Yes, Voya supports Smart Commute in locations where it’s available. Please reference the Smart Commute Order Guide for additional information.
What do I do if the cost of my monthly pass changes, can I update my election amount?
You can update your election for the first of any month, subject to your employer’s payroll cut-off dates. Please reach out to your employer for information on changing your election amount.
Can my spouse or dependent use my Commuter Benefits?
No. Transit and parking accounts are limited to employee eligible commuter expenses only. Reimbursement is not allowed for spouse or dependent transit or parking expenses.
What happens if my employment is terminated?
Your benefits debit card will be deactivated, and you’ll have a certain amount of time, known as the runout period, in which to submit parking claims incurred while you were still actively employed. Your employer determines the length of the run-out period. After the run-out period ends, any remaining funds in your account are forfeited per IRS regulations.
What if I have dollars remaining at the end of the year?
At the end of the plan year, funds may automatically carryover to the new plan year, depending on the plan’s rules. Your plan may or may not require you to re-enroll in the new plan year to receive the carryover balance.
What if I have dollars remaining from my employer’s prior administrator?
If you have funds remaining from a previous administrator that can be carried over per your plan’s rules, then your employer will provide the necessary information, and Voya can add the appropriate balances to your account for you to use.
Who can I contact regarding Commuter Benefits questions?
Contact the Voya Health Account Solutions team at (833) 232-4673 or [email protected].
Smart Commute is not affiliated with the Voya® family of companies.
Commuter Benefits offered by Voya Benefits Company, LLC (in New York, doing business as Voya BC, LLC).
The amount saved in taxes will vary depending on the amount set aside in the account, annual earnings, whether or not Social Security taxes are paid, the number of exemptions and deductions claimed, tax bracket and state and local tax regulations. Check with a tax advisor for information on whether your participation will affect tax savings. None of the information provided should be considered tax or legal advice.
This highlights some of the benefits of Commuter Benefits. If there is a discrepancy between this material and the plan documents, the plan documents will govern. Subject to any applicable agreements, Voya and its subcontractors reserve the right to amend or modify the services at any time.